wj2 FAQ — Bonus, Deposit, Verification and Security
The questions that come up most often when playing at wj2 — how to claim a bonus, how to deposit via bKash, what documents are needed for account verification, and how to keep your account secure — all answered in one place. Read the detailed answers and play with confidence.
Table of Contents
Bonuses and Offers
From the wj2 welcome bonus to weekly and daily offers — detailed answers about how to claim and use each bonus are given below. For the full terms of each bonus, also see the Terms and Conditions page.
When you open an account for the first time and deposit a minimum of ৳100, the wj2 welcome bonus is added to your account automatically. The bonus is 100% of your first deposit, up to ৳10,000. For example: if you deposit ৳1,000, you get an extra ৳1,000 bonus and your total balance becomes ৳2,000. To withdraw the bonus, you must wager the bonus amount 10 times — meaning a ৳1,000 bonus requires ৳10,000 in total wagers.
No, the wj2 welcome bonus can only be claimed once per account. If the same person tries to claim the bonus by opening multiple accounts, all accounts may be closed and balances forfeited. Open only one account per person and enjoy all benefits through that account.
Generally, bets placed on slot games contribute the most towards wagering requirements. For live casino table games such as Baccarat and Roulette, and for sports betting, the contribution rate may differ. To find out the contribution rate for a specific game, check wj2's Terms and Conditions or ask directly in live chat.
If you want to cancel a bonus after claiming it, contact wj2's 24/7 live chat support. Keep in mind that cancelling a bonus will also void any winnings earned with that bonus. Only the original deposit amount will remain eligible for withdrawal.
The wj2 Friday Special Reward is a weekly offer where you can receive a bonus of up to 50% of your deposit, with a maximum of ৳5,000. The minimum deposit is ৳100. The wagering requirement for this bonus is 15 times the bonus amount. Example: depositing ৳2,000 gives you a ৳1,000 bonus and the total wagering required is ৳15,000. Only active members can claim this once per week.
Yes, the wj2 daily reload offer can be claimed once on the first deposit of each day. You can receive a bonus of up to 20% of your deposit, with a maximum of ৳2,000. The minimum deposit is ৳100 and the wagering requirement is 18 times the bonus. Example: depositing ৳2,000 gives a ৳400 bonus, with total wagering of ৳400 × 18 = ৳7,200. It cannot be claimed a second time on the same day.
How to Deposit
Depositing at wj2 is straightforward using bKash, Nagad and other methods. Common deposit questions are answered below. If you need help logging in to your account, see the wj2 Login page.
The minimum deposit at wj2 is ৳100 across all payment methods. Whether you deposit via bKash, Nagad, Rocket, Upay or bank transfer, the minimum is the same. Start small to get familiar, then gradually increase your bet amounts.
wj2 does not add any service charge on deposits. However, your mobile banking provider — such as bKash or Nagad — may charge a transaction fee according to their own policies. Check with your provider for details.
Log in to your wj2 account, go to the "Deposit" option and select bKash. Send payment from bKash to the number shown, then enter the Transaction ID (TrxID) in the form. Your balance usually updates within a few minutes. If you have any issues, contact wj2 via live chat.
First, wait a few minutes, as there may be a short delay during busy periods. If more than 15 minutes have passed, contact wj2's 24/7 live chat with your bKash or Nagad Transaction ID (TrxID) and the amount. Keep a screenshot as proof.
wj2 currently accepts the following methods:
Mobile Banking: bKash, Nagad, Rocket, Upay
Bank Transfer: Transfers from major commercial banks including Dutch-Bangla Bank, BRAC Bank and Islami Bank.
The minimum deposit is ৳100 for all methods. Cryptocurrency is not currently supported.
The minimum withdrawal amount from wj2 is ৳1,000. Once a request is successfully submitted, the funds typically arrive in your bKash, Nagad, Rocket or Upay account within 5–30 minutes. The same process applies for bank transfers.
Verification and Documents
Account verification is an important part of wj2's security system. It keeps your account and funds safe. To learn about our responsible gaming policy, read the Responsible Gaming page.
wj2 may request identity verification before your first withdrawal or if any unusual account activity is detected. Additional verification may also be required for large withdrawal amounts. This is done for your own protection.
For identity verification at wj2, a National ID card (NID), passport or birth registration certificate is generally accepted. For address verification, a bank statement or utility bill copy may be requested. All document images must be clear and legible.
Yes, the name registered on your wj2 account must exactly match the name on your bKash, Nagad or bank account. A name mismatch can cause your withdrawal to be held. Use your correct name when opening your account — changing it later is complicated.
If verification is rejected, wj2 usually sends an email explaining the reason. In most cases it is due to a blurry image or incorrect document. Resubmit with the correct document and a clear image. If you still have trouble, get support in Bengali directly through 24/7 live chat.
Identity verification is primarily done to ensure account security and to help prevent money laundering. It also protects you personally — no one can withdraw money from your account without authorisation. wj2 also uses this process to verify that users are 21 years of age or older.
Security and Privacy
Staying safe online is important for every player. Find out below how wj2 protects your information and funds, and what steps you can take yourself. For more detail, read the Privacy Policy.
Yes, wj2 uses SSL encryption to keep all your data and financial transactions secure. If you see a padlock icon in your browser's address bar, the connection is secure. wj2's Privacy Policy explains in detail how personal information is stored and used.
If you suspect someone else is accessing your account, change your password immediately. Then notify wj2's 24/7 live chat so the account can be temporarily secured. If any loss has occurred, report it along with the transaction details.
The easiest way to spot a phishing or fake site is to check the address bar carefully. The official wj2 address is wj2casino.cam — any slight difference in spelling means it is fake. Always type the address directly into your browser or use a trusted bookmark. Do not log in by clicking on unfamiliar links.
Never. No wj2 staff member or representative will ask for your OTP, bKash PIN, Nagad PIN or password. If anyone asks for these, it is a scam. Via live chat or email, wj2 may only ask for your Transaction ID or account information — never a secret code or PIN.
A strong password should contain uppercase and lowercase letters, numbers and special characters (such as $, @, #), and be at least 10–12 characters long. Do not use your name, date of birth or simple passwords like "12345". Use a separate, unique password for your wj2 account — do not reuse it anywhere else.
Didn't find your answer? We are here to help
If you have a question not covered above, the wj2 support team is available 24 hours a day, 7 days a week. Support is available in both Bengali and English.